Colorado Hostel Policies

We strive to keep our CO hostel policies reasonable, as we know that unpredictable situations arise while traveling, but we also stand behind what works best for our RAD staff and guests. Before your stay, please read through the policies outlined below, and feel free to reach out with any questions you have.

Local Residents Policy

As a travel-focused hostel, we aim to provide lodging to travelers from afar, many of whom are stepping foot in Colorado for the first time. To best meet the needs of our traveler clientele, we do not accept local Colorado Springs residents without prior exception from management. We may provide an exception with proof that you are attending a local event or evidence of onward travel. 

If you are a Colorado Springs resident, we are happy to point you toward one of several other great lodging options in town.

Cancellation Policy

We offer a full refund for cancellations made before 5 pm, 48 hours before your check-in day. Cancellations made less than 48 hours before your check-in day will incur a charge of up to the first two nights in full. For example, you would be charged for one night if you only reserved one night and canceled less than 48 hours before your check-in day. But you would be charged for two nights if you booked four nights but canceled less than 48 hours before your check-in day.

Deposits

We do not accept deposits. We take credit card info at the time of booking, and your card will be charged 48 hours before your check-in day. All bed rates are subject to a 10.2% tax, which is included in your total.

Payments

We do not accept third-party payments. We require a security deposit upon arrival if you are paying in cash. This deposit is fully refundable upon check-out inspection.

Check-in/Check-Out

Check-in time is from 5-9 pm. Check-out is by 11 am.

Our reception area is open from 8-11 am for check-out and again from 5-9 pm for check-in. We understand that travel plans sometimes change, so if you plan to arrive after 9 pm, please get in touch with the front desk to let us know. Late check-ins will incur a $10 cash-only late fee. The latest check-in time is midnight.

If you arrive before 5 pm on your check-in day, with pre-arranged notice, we can store your luggage while you explore the city or hit the trails until your bed is ready at check-in time.

Maximum Stay

Although we’re honored that you’d like to hang at RAD for long stretches, our hostel model isn’t set up to accommodate long-term stays. To maximize the number of travelers who have the chance to stay with us, we have a maximum stay of 14 days per guest per calendar year.

Minimum Age and Families

Guests must be 18 years or older to stay in our dorm rooms or reserve one of our private rooms. Any guest under 18 must be accompanied by a parent or guardian during their stay and may only stay in a private room. Guests 16 years old or younger must be accompanied by a parent or guardian at all times while on the RAD Hostel property. 

Pets

As fellow dog owners and pet lovers, we wish our property allowed all of our furry friends to join in the RAD festivities. But unfortunately, we DO NOT allow any pets on our property.

Additional Guests

All listed room rates are for double occupancy. A $10 per guest fee applies for each guest over 2.

Group/Whole Hostel Cancellations Policy

If you are renting multiple rooms for your group stay, we charge a 10% deposit at the time of booking. It is fully refundable until 30 days before your check-in date. After that, you will be charged the total amount.

Payments Accepted

We accept Visa, Mastercard, Amex, Discover, and cash.

Smoking

Smoking is prohibited indoors in all of our rooms. We have a back patio area where you are welcome to smoke, but please be considerate of others and dispose of your butts in the provided receptacles.